Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abstractonwood@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at abstractonwood@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abstractonwood@gmail.com.

RETURNS AND REFUNDS

We want you to feel confident purchasing original artwork from ABSTRACTONWOOD.

READY-MADE ARTWORK

Returns are accepted within 30 days of delivery. To request a return, email abstractonwood@gmail.com before sending the artwork back.

The artwork must be returned in its original condition and protective packaging. The buyer is responsible for return shipping. We strongly recommend using a trackable, insured shipping service because the buyer is responsible for the artwork until it is delivered back to ABSTRACTONWOOD.

Any loss in value caused by damage, alteration, improper handling, or incomplete packaging may be deducted from the refund. 

CUSTOM AND PERSONALIZED ARTWORK

Custom commissions, personalized pieces, and made-to-order artwork are final sale. They cannot be returned or exchanged unless they arrive damaged or are materially different from the approved order.

DAMAGED OR INCORRECT ORDERS

Please inspect your artwork when it arrives. If it is damaged, incorrect, or not as described, contact us within 48 hours of delivery at abstractonwood@gmail.com.

Include your order number and clear photographs of the artwork, exterior packaging, interior packaging, and shipping label. Keep all packaging until the claim is resolved.

REFUNDS

After an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Bank and credit-card processing times may vary.

Original expedited-shipping charges, when applicable, are not refundable.

CANCELLATIONS 

Contact us as soon as possible if you need to cancel an order. Ready-made artwork may be canceled before shipment.

Custom or personalized orders cannot be canceled after materials have been purchased or work has begun.